We have a very simple concept of our policy, and it is that we are fair to each other. If you change your mind after you have completed an order and and e-mail has been sent to you confirming such, we ask that you notify us as soon as possible, since work may be started immediately after you send your order confirmation to us. Just send an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.  and give us you confirmation number from you invoice, and you will not be billed. Once we have submitted a bill through U.S. mail to your congregations address, then we cannot cancel our agreement, since the work has been completed, even with a free site, this takes time and effort. Thank You!